Terms and Conditions

Effective Date: August 24, 2025
Website: www.avwood.ca
Business Name: AV Woodworking Studio
Business Address: 5072 New Street, Burlington, ON, L7L1V1, Canada
Email: alexm@avwood.ca

1. Introduction

AV Woodworking Studio (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our Website, products, and services.

By using our Website or providing us with personal information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information when you interact with us:

  • Contact Information: name, phone number, email address, mailing address.

  • Order Information: furniture specifications, project details, invoices, and payment records.

  • Payment Information: limited payment details (e.g., e-transfer confirmations). Credit card payments, if applicable, are processed securely by third-party providers — we do not store full credit card numbers.

  • Website Usage Data: IP address, browser type, device information, and pages visited on our Website.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders for custom furniture.

  • Communicate with you about your project, invoices, or delivery.

  • Provide customer support and respond to inquiries.

  • Improve our Website and services.

  • Send you updates, promotions, or newsletters (only if you opt in).

  • Comply with legal obligations.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share information only in the following cases:

  • Service Providers: with delivery companies, installers, or payment processors necessary to complete your order.

  • Legal Compliance: if required by law, regulation, or legal process.

  • Business Transactions: if we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Storage and Security

  • Your information is stored securely and protected against unauthorized access, alteration, or disclosure.

  • While we take all reasonable steps to safeguard your data, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights (Canada & Ontario)

Under PIPEDA and Ontario privacy laws, you have the right to:

  • Access and request a copy of your personal information.

  • Request corrections to inaccurate or incomplete data.

  • Withdraw consent to the use of your personal information (subject to legal and contractual restrictions).

  • Request deletion of your information, where applicable.

To exercise your rights, please contact us at alexm@avwood.ca.

7. Cookies and Website Tracking

Our Website may use cookies or similar technologies to improve user experience, analyze traffic, and personalize content. You can disable cookies in your browser settings, but some Website features may not function properly.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it promptly.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The most recent version will always be posted on this page with the updated effective date.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:

AV Woodworking Studio
5072 New Street
Burlington, ON, L7L1V1, Canada
Email: alexm@avwood.ca

Phone: 647 999 7693